Comprehensive Business Support
— Tailored for You   

Medical & Insurance Operations

Specialized support for healthcare and insurance-driven businesses

• Patient Intake Processing – Streamlined remote onboarding for patients.
• Insurance Eligibility Verification – Fast, accurate checks across providers.
• CMN Form Processing – Efficient preparation and management of medical necessity forms.
•  HMO & Medicare Compliance – Keep your business compliant with insurance rules. 

Billing & Collections

End-to-end billing and revenue cycle support.

• Medical Billing – Medicare, HMO, and private insurance billing.
• Batch Claim Submission – Prepare, send, and track claims
• Collections Management – Monitor and recover outstanding balances
• Billing Troubleshooting – Resolve rejected or unpaid claims.

Customer Service

Deliver outstanding customer care without the overhead.

• Inbound & Outbound Calls – Handle inquiries, confirmations, and follow-ups.
• Delivery Coordination – Schedule and confirm product deliveries. 
• Complaint Resolution – Address and resolve customer concerns professionally 

Stock & Order Management

Stay on top of inventory and order fulfillment.

• Warehouse Coordination Warehouse Coordination – Monitor stock levels and update availability.
• Order Tracking – Manage orders from receipt to delivery.
• Vendor Coordination – Communicate with suppliers for replenishment and issue

Accreditation & Compliance

Ensure your business meets all necessary regulations.

• Accreditation Documentation – Maintain compliance files for audits.
• HIPAA Documentation – – Train staff and keep policies updated.
• Insurance List Management – Maintain and update accepted insurance provider lists.

Communication & Coordination

Keep everyone connected and on the same page.

• Multi-Channel Communication Management – Email, phone, and portal messaging.
• Vendor & Partner Coordination – Liaise with service providers.
• Internal Team Coordination – Assign, follow up, and ensure deadlines are met.

Remote Operational Support

Your reliable back-office partner for day-to-day operations 

• Process Documentation – Create “how-to” guides and manuals.
• Performance Tracking – Monitor productivity and generate reports.
• Continuous Staff Support – Ongoing assistance to keep your remote team productive.